1. Introduction
Welcome to 7zip.ws. Our Privacy Policy explains what information we hold about you, why we hold it, and how it is used. We believe every user has a right to privacy — and protecting that right is our responsibility.
7zip is a trusted online gaming and betting platform in Bangladesh. When you use our website or app, certain information naturally comes our way. This Privacy Policy transparently explains the entire process behind that data.
This policy applies to all 7zip services — the website, mobile app, live chat support, and any other communication channel. Please read it carefully before using our platform.
2. What Information We Collect
7zip collects different types of information from you at various stages. Below is a detailed breakdown of what is collected, when, and why:
Information provided at registration
- Full Name (in Bengali and English)
- Date of Birth (for age verification)
- Mobile number
- Email address
- Current Address (District and Division)
- Password (stored in encrypted form)
Information provided during KYC verification
- National ID (NID) Number
- Passport or driving licence (where applicable)
- Selfie or photo (for facial verification)
Automatically Collected Information
- IP address
- Device type and operating system
- Browser type and version
- Time and duration of website visits
- How long you spent on each page
- Referrer URL (where you came from)
Financial transaction information
- Mobile banking number (Mobile Pay, Nagad, Rocket, Upay)
- Transaction amount and date
- Transaction ID
| Data Type | Collection Method | Mandatory? |
|---|---|---|
| Name & Contact | Registration Form | Yes |
| Identity Document | KYC Upload | Yes, for withdrawals |
| Device Information | Automatic | Yes (for security purposes) |
| Payment Information | Transaction time | Yes, for transactions |
| Browsing Behavior | Cookies & Analytics | No (opt-out available) |
3. Purpose of Data Use
7zip uses your information only for specific, legitimate purposes. We never use your data for anything unnecessary. All purposes are clearly outlined below:
Service Operations
- Creating and managing your account
- Processing transactions and maintaining records
- Managing bonuses and promotions
- Keeping game history and balance accurate
Security & Fraud Prevention
- Detecting multiple accounts
- Identifying suspicious transactions
- Preventing Money Laundering (AML)
- Preventing hacking and cyber attacks
Contact & Support
- Sending Important Updates & Notifications
- Responding to support tickets
- Informing you about promotional offers (with your consent)
Platform Improvement
- Analyzing user experience
- Informing decisions for new feature development
- Identifying and resolving technical issues
4. Data Retention & Storage Period
7zip stores your data on secure servers. All data is kept in encrypted form, making unauthorized access completely impossible.
Retention Period
- Account Information: For the duration of account activity and 5 years after closure.
- Transaction Records: 7 years, as required by law.
- KYC Documents: 5 years after account closure.
- Log Files: 90 days.
- Cookies Data: When the session ends or the cookie is manually cleared.
Server Location
7zip servers are hosted in data centers operating under internationally recognized security standards (ISO 27001), with 24/7 security monitoring in place across all facilities.
5. Sharing Information with Third Parties
7zip does not generally share your personal information with third parties. However, limited information may be shared in the specific circumstances outlined below:
When Your Data May Be Shared
- Payment Processors: Necessary information is shared with payment gateways such as Mobile Pay, Nagad, and others to process transactions.
- Legal obligations: Data may be disclosed in response to a court order or a lawful request from a government authority.
- Fraud Prevention: With credit reference agencies or AML compliance services.
- Game Providers: Minimum information required for game operations, shared with certified game developers.
Never shared with anyone
- Your password or security question answers
- Your complete financial information with advertisers
- Your gaming history to marketing companies
- Copies of your NID or passport for any commercial purpose
6. Cookies Policy
7zip uses cookies and similar technologies on its website and app. Cookies are small text files stored in your browser.
Types of cookies we use
- Essential Cookies: To maintain your login session and ensure security. These cannot be disabled.
- Functional Cookies: To remember your preferred language and settings.
- Analytics Cookies: To understand which pages are visited most. These can be opted out.
- Performance Cookies: To improve website speed and stability.
Cookie Controls
You can disable non-essential cookies at any time through your browser settings. Note that doing so may affect certain features of the platform.
7. Your Rights
7zip respects your right to data protection. You have the following rights, and we are obligated to honour them:
Right to Access Information
To find out what information we hold about you, submit a request to support. Full details will be provided within 30 days.
Right to Rectification
If any of your information is incorrect, you can request a correction. We will update it as quickly as possible.
Right to Erasure
After account closure, you may request deletion of your data once the legally required retention period has expired.
Right to Restrict Processing
In certain circumstances, you may request that the processing of your data be restricted.
Right to Opt Out of Marketing Communications
To stop receiving promotional emails or SMS, unsubscribe from any message or let our support team know.
Right to Data Portability
You can request a copy of your account data in a machine-readable format.
8. Protection of Minors
7zip strictly ensures that no one under the age of 18 can access the platform. We never knowingly collect personal information from minors.
- Age verification is carried out at the time of registration.
- Age is verified through your national ID card during the KYC process.
- If we discover that a minor has created an account, that account will be closed immediately and all associated data will be deleted.
9. Data Security Measures
7zip uses industry-leading technology to protect your information. Our key security measures are outlined below:
- SSL/TLS Encryption: All communications on the website and app are encrypted with 256-bit SSL.
- Password Hashing: Your password is never stored directly — only a bcrypt hash is kept.
- Two-Factor Authentication (2FA): Enable 2FA to add an extra layer of security to your account.
- Firewall & DDoS Protection: Advanced firewall protection is active at the server level.
- Access Control: Only authorized personnel can access specific information.
- Regular security audits: Independent experts regularly audit our systems.
- Data Backup: Regular encrypted backups of all data are maintained.
Our Response to a Data Breach
In the event of a data breach, we will notify affected users within 72 hours and take immediate steps to minimize any damage.
10. Policy Changes
7zip may update this Privacy Policy from time to time. Changes may be made due to updates in the law, the addition of new services, or improvements to security measures.
- You will be notified of any significant policy changes via email and in-app notifications.
- The date of any changes will always be displayed at the top of the page.
- Continued use of the platform after any changes will be considered acceptance of the updated policy.
- Re-consent may be required for significant changes.
11. Contact Us
For any questions or concerns about our Privacy Policy, please get in touch. Our Data Protection team is always ready to help.
- Email: support@7zip.ws
- Live Chat: Available 24/7 on the website and app
- Response Time: Typically within 24–48 hours
We take every request seriously and do our best to resolve it as quickly as possible. Your privacy is our top priority.